Thank you for choosing our store!
We are proud to offer high-quality tennis products with worldwide delivery, and your satisfaction is our top priority. We understand that sometimes things don’t work out — whether it’s the wrong size, a damaged item, or simply a change of mind. That’s why we’ve created a simple, transparent, and fair refund and return policy for our global customers. Please read the following policy carefully before making a return or requesting a refund.
Worldwide Returns — Simple and Flexible
We gladly accept returns from any country in the world. Whether you’re in New York, Tokyo, London, Sydney, or anywhere in between — we’ve got you covered. All customers have the right to return items within 30 calendar days of receiving their order.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must be returned with all original packaging and labels intact
- You must provide a valid proof of purchase (order number, invoice, or confirmation email)
- We must be contacted before the return is shipped — this helps us give you the right return address and avoid unnecessary shipping delays or customs issues
Once you’ve contacted us, we will provide:
- A return authorization number
- Instructions on where and how to send your item back, depending on your location
Returns sent without prior notice or outside the 30-day window may not be eligible for a refund.
Non-Returnable Items
While we strive to make our policy flexible, there are a few exceptions due to hygiene, customization, or final sale status. We do not accept returns on:
- Items marked as Final Sale or Clearance
- Items that have been used or damaged by the customer
- Customized or personalized products (e.g., custom grip colors or names on items)
- Opened hygiene-sensitive items such as sweatbands, headbands, and socks
Refund Process
After we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
If your return is approved:
- Your refund will be issued to the original payment method (credit card, PayPal, etc.)
- Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or provider
- We will always process refunds in the currency you used for payment
If your refund is delayed or not visible after 10 business days, please contact your bank first. If there’s still an issue, our support team is here to assist.
Exchanges and Replacements
Need a different size? Received a defective item? No problem.
We offer free exchanges in the following situations:
- If the item was damaged during shipping
- If there is a factory defect
- If you received the wrong product
To qualify for an exchange:
- Contact us within 7 days of receiving the item
- Include clear photos of the damage or issue
- Provide your order number
We will then guide you through the exchange process and ship the replacement item free of charge (in case of confirmed defect or error on our side).
If you’d like a different size or color for other reasons, we’re happy to help, but return shipping costs may apply.
Return Shipping Costs
- Customers are responsible for return shipping fees, unless the item is defective or incorrect.
- If the return is due to our error (e.g., wrong item sent or damaged item), we’ll cover the return shipping cost.
- We strongly recommend using a trackable shipping service and keeping the receipt until the return is confirmed.
For international returns, please clearly mark the package as “RETURNED GOODS” to avoid additional customs duties or import taxes.
Condition of Returned Items
All returned items must meet the following conditions:
- Clean, with no signs of use, wear, or washing
- No stains, odors, or fabric damage
- All tags, labels, and packaging must be included and undamaged
Failure to meet these conditions may result in a partial refund or denial of return.
How Long Does It Take?
Here’s what to expect:
- Contact us → Within 1–2 business days, we respond with return instructions
- You send the item → Depending on your location, shipping back to us may take 5–15 business days
- Inspection & refund → We inspect your return within 2 business days of receiving it
- Refund issued → 5–10 business days processing by your bank
Total timeline: Usually 10–20 business days from start to finish
Contact Us Anytime
Have questions? Not sure if your product qualifies for a return? We’re here to help.
Contact our customer service team at: support@ironclash.run
We respond to all emails within 24–48 hours on business days.
Our Promise
Your satisfaction matters. We’re not just a store — we’re a team of people who love tennis as much as you do. We’ll always do our best to make things right and ensure your experience is smooth, no matter where in the world you are.